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Vacancies

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Open Vacancies

SENIOR IT SUPPORT TECHNICIAN

(Basic Salary: R 355 621.22 per annum plus benefits)

The Council for the Built Environment (CBE), located in Menlyn, Pretoria, has the above permanent position available for immediate appointment.

Purpose: To manage and maintain the IT Systems for optimal operations of the CBE.

KEY RESPONSIBILITIES

Manage IT Systems

  • Conduct daily routine system management actions in terms of system space, memory availability, system up-time, system capacity.
  • Monitor the databases to ensure optimal functionality.
  • Perform IT system optimisation to ensure continuity and effective operations.
  • Manage the Active Directory/Exchange/DNS Services/VPN /Firewalls – System administration.
  • Maintain the hosting systems to ensure availability.
  • Ensure Daily Backups are running.
  • Timeous recovery of all network services.
  • Weekly Reports on IT Infrastructure Operations.

Maintain Data Centres

  • Monitor and report on the Data Centre services.
  • Design the layout of the Data Centres according to requirements (Architecture).
  • Maintain the quality of the Data Centre services (User and Server Support).
  • Define and implement the operating procedures for all Data Centres.
  • Maintain the capacity of the Data Centre components.
  • Schedule and execute maintenance activities for the Data Centre.

Provide System Administration

  • Investigate, troubleshoot and resolve escalated incidents and problems on system hardware and software.
  • Ensure optimal internet connectivity for the organisation.
  • Patches, monitor systems, work through logs, conduct testing of up and operational servers daily.
  • Log hardware calls with server hardware vendors.
  • Monitor and manage systems and applications e.g. Microsoft servers, Cisco, VMware servers and software, DNS services, spam filters, and VPN management.

Security Administration

  • Monitor capacity, performance, security and system health daily.
  • Download the latest anti-virus patches to prevent malware and spyware.
  • Update Microsoft patches onto the network.
  • Conduct vulnerability scans on the network.
  • Conduct server scans to ensure server is free of unwanted data.
  • Conduct email scans to ensure all emails are clean and safe.
  • Identify the need for an upgrade and make recommendations to the IT Manager.
  • Ensure processes are in place and adhered to.
  • Monitor and maintain data patterns to stay up-to-date with current versions.
  • Resolve backup issues to ensure smooth business operations.
  • Administration of the network.
  • Monitor network performance for optimum response.

Implement IT Policies and Procedures

  • Identify the need for a policy and/or procedure via system management actions.
  • Assist to develop/amend the policies and procedures.
  • Implement the policies and procedures to ensure effective and efficient control of the IT systems.

REQUIREMENTS AND COMPETENCIES

  • NQF 6 Qualification in Information Technology (IT) or an equivalent field
  • Five (5) years’ experience in supporting Microsoft Servers, Cisco, VMware servers and software, DNS Services and VPN Management
  • Prioritising
  • Problem Solving
  • Time Management
  • Customer Service
  • Understanding of IT Systems
  • A valid code 8 driver’s licens

Applications must be submitted with a detailed CV quoting the title of the position, by e-mail on hradmin@cbe.org.za by 22 November 2019. Applicants not contacted within four (4) weeks of the closing date should consider their application unsuccessful. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). The successful applicant will be required to undergo competency assessment. The CBE reserves the right not to make an appointment. People with disabilities are encouraged to apply.

JUNIOR IT ADMINISTRATOR

(Basic Salary: R 192 540.25 per annum plus benefits).

The Council for the Built Environment (CBE), located in Menlyn, Pretoria, has the above permanent position available for immediate appointment.

Purpose: To provide an IT systems administration function in an efficient and effective manner to ensure the smooth running of daily operations at the CBE.

KEY RESPONSIBILITIES

Provide System Administration

  • Provide a single point of contact for all ICT service requests and incident resolutions
  • Investigate, troubleshoot and resolve escalated incidents and problems on system hardware and software
  • Monitor and report on service levels
  • Implement and communicate the ICT Service Catalogue
  • Assist with service information, fulfilment and incident request
  • Ensure internet connectivity for the organisation
  • Patches, monitor systems, work through logs, conduct testing of up and operational servers daily
  • Log hardware calls with server hardware vendors
  • Assign appropriate access and allocate adequate storage for messaging
  • Revise and validate all user information for accuracy
  • Manage unified communication (data, telephone system, video system)

Security Administration

  • Receive and analyse requests to determine the nature and extent of the support to be provided; or
  • Diagnose the problem to determine the appropriate action:
    • Provide information
    • Provide possible solutions
    • Escalate the problem to the relevant person for resolution
  • Ensure that escalated problems are resolved within the allocated time frame
  • Test the solution to ensure that the diagnosed problem is resolved
  • Implement the solution in accordance with procedures and test to ensure that the solution is functional
  • Monitor the implemented solution for a period in accordance with the impact on the system

Install ICT Systems

  • Install equipment in accordance with upgrades
  • Implement new applications/equipment due to organisational requirements
  • Determine dependencies and independencies to other equipment/systems and their applicable impact
  • Inform the equipment/system owners of dependent equipment/systems of the relevant actions required
  • Conduct the appropriate pre-implementation testing
  • Submit the necessary change requests for the installation/implementation indicating actions and dates
  • Perform the installation/implementation process in accordance with policies and procedures
  • Conduct the post-implementation testing in accordance with test specification
  • Close the change request in accordance with procedures
  • Monitor the equipment/system/application and dependent equipment/systems to ensure that the equipment/system operates according to standards and specifications

Implement IT Policies and Procedures

  • Receive and analyse a policy/procedure to be implemented in the IT environment
  • Determine the actions for the implementation of the policies and procedures
  • Assist with the implementation of the policies and procedures to ensure effective and efficient control of the IT systems
  • Assist with the monitoring of compliance with the policies and procedures and report transgression appropriately

REQUIREMENTS AND COMPETENCIES

  • NQF Level 5 Qualification in Information Technology (IT) or an equivalent field with MCSE/A+ and N+ Certification
  • Three (3) years’ experience supporting networks and users with exposure to ITIL processes, Cisco and user support
  • Prioritising
  • Problem Solving
  • Time Management
  • Customer Service
  • Understanding IT Systems
  • A valid code 8 driver’s licens

Applications must be submitted with a detailed CV quoting the title of the position, by e-mail on hradmin@cbe.org.za by 22 November 2019. Applicants not contacted within four (4) weeks of the closing date should consider their application unsuccessful. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). The successful applicant will be required to undergo competency assessment. The CBE reserves the right not to make an appointment. People with disabilities are encouraged to apply.